137 - The Zeitgeist of Hospitality News 2025

My annual review of what are the hottest topics in the hotel industry. The headlines that hotels clicked on the most. This is a long one.

The 2025 Zeitgeist of the Hotel Industry

Every year, I do the same slightly obsessive exercise: I take the most viewed headlines, strip them of opinion, and look at them as data. This year’s dataset was broader than usual, over 150 of the most-read headlines from 10 Minutes Hotel News, Hospitality Today, and HospitalityNet, (sign up to their newsletters) and the patterns were similar to what we’ve seen before - but different enough.

As always, a reminder: this is not a content quality analysis. This is a click analysis. What people found interesting enough to open. That alone already tells us something about sentiment, uncertainty, and curiosity.

About me: I'm a fractional CMO for large travel technology companies helping turn them into industry leaders. I'm also the co-founder of 10minutes.news a hotel news media that is unsensational, factual and keeps hoteliers updated on the industry.  

1. Hotel & Industry Trends: the discomfort of uncertainty?

Hotel and industry trends once again topped the list, but this year the category had a difference. Three themes kept repeating:

1. Market performance snapshots

   A large share of the most-clicked articles were essentially pulse checks: how the U.S. market performed this quarter, this half year, or compared to last year. This wasn’t limited to the U.S., but America clearly dominated attention. I don’t recall seeing this level of appetite for near-real-time performance updates in previous years. It suggests an industry that is watching the dashboard more closely than the road ahead.

2. Macro uncertainty translated into micro analysis

   Instead of big “future of travel” narratives, many headlines focused on short-term indicators: demand softness, ADR stabilization, regional divergence. This feels less like optimism or pessimism and more like vigilance. When people don’t know where things are going, they check the numbers more often.

3. Trends as reassurance, not inspiration

   Trend articles weren’t just about what’s new; they were about confirming that others are seeing the same thing. That, to me, is a subtle but important shift. Are trends are being used as validation tools rather than directional ones?

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2. AI: still everywhere, but we’re asking better questions

AI remained the second-largest category, though with less volume than last year. That decline is meaningful. The headlines themselves show that the conversation has matured. Three main AI themes stood out:

1. AI as infrastructure, not magic

   Many headlines focused on AI embedded into existing systems: search, PMS, CRM, revenue tools, rather than standalone “AI products.” This supports the idea that AI is becoming a layer, not a destination.

2. Search, discovery, and the loss of traffic control

   A recurring topic was AI-powered search and planning tools reshaping how guests discover hotels. The concern isn’t whether AI works, but whether hotels will lose visibility, brand context, and emotional storytelling when discovery becomes more text- and answer-driven.

3. Uncertainty about ownership and advantage

   A lot of AI headlines circled around the same unresolved question: who benefits most? OTAs, big tech, or hotels themselves? The lack of clear answers explains why AI interest remains high, but increasingly cautious.

AI is no longer just a novelty. It’s also not yet a strategy. And that tension shows clearly in the headlines.

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3. Guest Experience & Design: the quiet constant

Guest experience and design stayed firmly in third place, again. That consistency matters. While technology and economics fluctuate, the physical and emotional hotel experience remains a stable point of interest. The dominant topics here were:

• Experience differentiation rather than personalization hype

• Design as a commercial lever, not just an aesthetic one

• Experience-led branding versus feature-led marketing

In short: people still believe the product matters, or maybe in an AI driven future, experience makes a difference.

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4. Brands, chains, and consolidation: noise with consequences

Hotel brands and chains appeared more frequently this year, driven largely by acquisitions, restructurings, and breakups. Three themes dominated:

1. Scale versus clarity

   Expansion stories raise an implicit question: does more brands mean more choice, or more confusion? Incredibly there is still doubt on that topic. I’ve written about it many times.

2. Financial engineering meets brand storytelling

   Many headlines blurred the line between brand strategy and asset strategy, reinforcing the idea that many hotel “brands” are still primarily financial constructs.

3. Sonder, Marriott, and symbolic moments

   High-profile moves attracted disproportionate attention because they symbolized broader structural tensions in the industry.

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5. OTAs, tech, and the PMS wars

OTAs returned to the spotlight, not just as distribution giants but as AI beneficiaries. Coverage was more balanced than in the past, less “OTA bad,” more “OTA evolving.” Meanwhile, innovation and technology coverage stayed flat overall, but PMS-related headlines increased noticeably. The subtext is clear: hotels are re-evaluating long-term tech foundations, not just adding new tools on top, the PMS Wars are on.

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6. What quietly Moved down the list

Equally telling is what declined: direct revenue, metasearch, revenue management, regulation, climate, and social media. Social media’s drop surprised me: very little TikTok enthusiasm, almost no urgency. Reputation management nearly disappeared, which I don’t interpret as irrelevance. It has simply become hygiene. Everyone has to do it. The next evolution will likely come from AI extracting meaning from reputation data.

The Top Brands of 2025

For this year’s brand snapshot, the ranking at the very top looks familiar, but the reasons behind it are evolving. Looking purely at headline visibility and readership, these are the brands that dominated attention in hotel and travel media, and what people were actually reading about them. Interestingly only 15% of the headlines contained a brand this year. Versus 23% last year and 25% the year before.

Booking.com: Still the 800 pound gorilla

Booking.com held onto the number one spot for the third year in a row, and at this point it’s hard to call that anything but structural dominance. The recurring themes in headlines were remarkably consistent:

• Relentless product expansion, especially around AI-driven trip planning and search

• Control of demand, positioning Booking as the discovery layer

• Pressure on hotels, particularly around pricing power, visibility, and dependency

What stood out this year is that the tone wasn’t universally negative. Booking is no longer just “the problem”; it’s increasingly framed as the unavoidable interface between travelers and supply. That’s a subtle but important shift. Considering their global dominance as reported here.

Google: Predictable, but still unsettling

Google remained firmly in second place, largely driven by AI-related coverage. The key topics here were:

• AI-powered search and trip planning, including zero-click experiences

• Expansion of Google Travel surfaces, with richer visuals and summaries

• Fear of traffic loss, especially among hotels and media

Nothing here is surprising anymore, but that’s exactly the problem. Google’s moves are expected, yet still deeply disruptive. The headlines suggest resignation more than outrage: hotels are starting to accept that Google isn’t just a channel, it’s an environment for the travel experience.

Marriott: A return

Marriott landing in third place is the most interesting development on this list. It’s the only hotel brand that has appeared on the chart every year, but usually much lower. This year, several themes pushed it up:

• Brand portfolio expansion, and some un-expansion.

• Loyalty ecosystem strength, still considered one of the strongest defenses against OTAs

• Strategic acquisitions and partnerships, keeping Marriott visible to investors

What’s notable is that Marriott appeared not just as a hotel brand owner, but as a media and distribution actor.

Airbnb: Quietly climbing again

Airbnb moved up slightly from last year, driven by headlines around:

• Product reinvention, especially Experiences (again)

• Positioning beyond accommodation, leaning into lifestyle and discovery

• Selective AI use, more restrained than the other OTAs

It isn’t clear what Airbnb’s strategy is (unlike Booking) and while trying out new ideas is excellent - maybe getting a clear plan is a good next step.

Expedia: Solid, but Not dominant

Expedia rounded out the top five, with headlines focused on:

• Platform consolidation and simplification

• B2B tech and private-label distribution

• AI features playing catch-up rather than leading

Expedia remains highly relevant (in the US they’re a lot bigger than the rest of the world), but the headlines suggest a brand optimizing more than innovation and growth.

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Zeitgeist: The spirit or mood of a particular period of history, especially as shown by the beliefs, ideas, and culture of the time. Word history: The word "zeitgeist" comes from German, where "Zeit" means "time" and "Geist" means "spirit" or "ghost." It literally means "spirit of the time." The term was used in German philosophy before entering English in the 1800s. Defined using Lomar Dictionary⁺

⁺ Note, articles that are published by companies or people I work with are tagged with the ⁺ symbol or Partner word. I’m adding this as a transparency. Previously I avoiding sharing content from partners to remain objective, but sometimes they have excellent articles that deserves being shared so to remain transparent, I’ll tag them.